All services provided by Arab4ws.com ("Arab4ws.com") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute.
The subscriber agrees to indemnify and hold harmless Arab4ws.com from any claims resulting from the use of service which damages the subscriber or any other party. Prohibited are sites that promote any illegal activity or present content that may be damaging to Arab4ws.com servers, or any other server on the Internet. Links to such materials are also prohibited.
In order to protect our customers & our servers there are certain types of content that we do not allow under any circumstances. Much of what we do not allow is typically targeted by malicious users & hackers which can harm the reputation of our servers, services & IP address space.
Any content outlined above found on Arab4ws.com servers will be removed without notice & the offending account flagged for review. In the event illegal activity is found, local law enforcement will be notified.
We currently do not allow sexually explicit content or pornographic content; defined as nude videos, photographs or sexual activity.
Example of allowable content: Lingerie storefront
Example of prohibited content: Sexually explicit images/videos or links/advertisements
Additionally, we do not allow: "Get rich overnight" style content, questionable/unethical styled content, forex sites or any other content that we feel could potentially take advantage viewers of your site. Questionable or get rich overnight content is not illegal, however, we do not allow it to be associated with Arab4ws.com or hosted along side other customers of Arab4ws.com.
Any attempt to undermine or cause harm to a server or customer of Arab4ws.com is strictly prohibited. As our customer you are responsible for all your accounts. Should you knowingly violate the Terms of Services outlined within, your account is subject to be cancelled without refund.
You MAY NOT resell web hosting space from a shared web hosting account. Any account found in violation will be notified first and then suspended if no corrective action is taken. If you wish to resell web hosting services, you need to utilize a reseller hosting account.
By the Account Activation Date of each month, Arab4ws.com shall either:
When an invoice is delivered to the client, payment shall be remitted to Arab4ws.com by no later than the specified payment due date. Arab4ws.com shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis.
All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within days. If we do not receive a response within 1 day of the due date, the account, and all accounts under that account plan, will be suspended for non-payment. We will then grant an additional 10 days for the account balance to be brought current before we terminate services.
A payment reminder email is sent to you each month 14 days before the due date.
Your service due date is displayed on your account information details. You can view the due date at any time by logging into the Account Management Portal.
Any account with a past due balance will be suspended 24 hours after the current invoice due date. No exceptions unless an arrangement is made.
Any account that has a past due balance will be terminated from the Arab4ws.com servers on the 11th day after the invoice due date.
If an account is terminated due to unpaid invoices, you will not be able to reinstate service under the existing account OR any new account until the overdue invoices are paid. Accounts found in violation will be reviewed by our billing department & assigned the appropriate invoices.
We offer a 30-day Money back guarantee & Refunds If, within 30 consecutive days you are not happy with our service, you may request to be issued a refund. Refunds will only be issued for website hosting accounts only. This does not include licensing, services, dedicated servers or virtual servers. Please note, accounts that have had migrations performed by our staff are not eligible for a refund.
Service refunds are not issued on annual or longer plans after the first 30 day refund policy. Any refunds after 30 days can be applied as a credit at the sole discretion of Arab4ws.com. Note, cancellations and refunds will not be provided for cancelling a service to obtain a discounted price on a new service. Service credits are eligible in the event of service related outages and all cancellations require a 14 day notice. We do not offer partial refunds and/or refunds on services that have passed the renewal date. Promotional discounts are limited time discounts reserved on new accounts.
On services that are retained on a monthly basis, refunds are not issued after the first 30 days. If your service is cancelled in between billing terms, the service will remain active until the end of the billing term. Any refunds after the 30-day period will be issued as service credit. In the event a payment is further made on the account, the account will remain active until the recent payment term has ended.
*If your service includes value added services such as licenses or SSL Certificates, the cost of these services will be deducted from any refund. If the value added services total more than the refund amount, the account will not be eligible for a refund. *
As part of our refund policy, a refund is only available on your first order within the 30 day timeframe.
If you have a recurring subscription enabled through your PayPal account, it is your responsibility to remove the subscription. Please be aware that Arab4ws.com does not have access to your PayPal account to "charge" for a service. The PayPal subcription service is a customer-configured option offered by PayPal.
As a courtesy, we provide R1Soft Backup retrieval for our customers using shared & reseller hosting. In addition, we retain weekly & monthly backups for admin use only & disaster recovery. We highly recommend all customers keep their own, local copies of all data.
Cloud VPS DO NOT include backups with self managed servers. We recommend all customers keep their own, local copies of all data. Alternatively, to increase business continuity, Storage Virtual Private Servers (SVPS) are available for an additional fee. SVPS solutions are provided "as-is" with no guarantees for your storage.
Backups are provided in the outlined services above as a courtesy. While we do our best to perform routine tests, we do not guarantee that our backups will always be usable. There are many factors that could render backups unusable. We cannot be held liable for any backup corruption, failed backups due to corruption or size limitations.
Included with each customer migration is a courtesy 25 domains. For additional domains, a fee of $6.00 per cPanel to cPanel domain will be required. This is a non-refundable fee once any data is moved.
Non-cPanel transfers will incur a one-time fee of $19.99 per site.
Addon domain splitting: $19.99 per addon domain. This process is used when an addon domain is converted into a stand alone cPanel account.
On average, the turn around time for a migration is within 24-48 hours. This time can vary dependent on the amount of data required to move & the current number of migrations in our queue. Once assigned to a technician, said technician will estimate the time required.
While we can transfer most websites & hosting accounts in full without issue, certain providers do not allow access to all files such as emails. We will make all attempts to transfer all data however, in certain cases, we may not be able to transfer all data.
The included migration is an initial migration with the purchase of a hosting plan. Requested migrations after the initial migration will be subject to the normal fee shedule.
Arab4ws.com offers product installations to help ease of use for our customers. Arab4ws.com cannot be held liable for any security breaches after the initial configuration due to non-maintained installations, 0-day vulnerability releases, unsecured/poorly written plugins, or adding additional services/features to the installation itself. These services are provided "as is" and Arab4ws.com is not responsible for any data loss in the event of a security breach.
Arab4ws.com makes all attempts to support the installation services offered for website solutions after the initial setup. Some areas may exceed the expertise of Arab4ws.com as a web hosting company. No guarantees will be made the Arab4ws.com can repair or customize your installation.
We will make a best effort to assist in troubleshooting any licensed software we include. Ultimately, all vendors provide support directly in agreement with our partnership. Any licensed software MUST only be used on Arab4ws.com networks. You may not use any licensed software included with our hosting plans on any other network per our partnership vendor agreement.
Please note: If your plan includes a licensed software, your software must be installed & active to avoid the license key being disabled. Unused license keys will be expired & must be requested to re-issue in the event the software is not used.
Periodically Arab4ws.com will offer special promotions. By accepting to use a promotional item/code, you agree that the promotion is only good for the term specified. Once the promotion term is complete, normal billing rates will apply. You MUST request to cancel your services BEFORE the next billing cycle to avoid being charged normal billing rates. Unless otherwise noted, new customers are only eligible for utilizing a coupon. If a coupon is intended for current customer use, we will explicitly note the eligibility of the coupon.
Discounts apply for new customers/new signups only. You may not cancel an existing account to create a new account using a discount - this is considered coupon/discount abuse. Any account found in violation will be reviewed by our billing department & the correct invoicing applied.
Alternatively, signing up for a new account with different account information such as email address, mailing address to utilize a discount will also be reviewed by our billing department. Promotional discounts are offered for new customers and are not valid for existing customers. Providing alternate account information to bypass our account screening processes will also result in the correct invoicing being applied to the account.
There are no reactivation fees if your account is suspended & currently still resides in a production hosting environment. If your account has been terminated due to non payment or has been requested to be cancelled, we do not retain backups of any data past the termination date OR the cancellation confirmation. We do not store backups for terminated accounts and/or accounts that have been cancelled.
No reactivation fee's will be required at this time. If your server is terminated & is a managed VPS we do not store backups once a VPS has been terminated. You will be required to go through the initial signup & migration process once the VPS has been terminated to reinstate service.
ALL accounts require a 14 day cancellation notice. Cancellations are required to be submitted from the account management portal as a ticket request to our billing department. We do not accept cancellations via email. This is to protect our customers from an unauthorized party emailing on their behalf and terminating the service.
Arab4ws.com shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Arab4ws.com ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, Arab4ws.com shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Arab4ws.com servers. All damages shall be limited to the immediate termination of service.
Violations of these Acceptable Use Policies should be referred to [email protected] All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
Arab4ws.com cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Arab4ws.com are resold. Thus, certain equipment, routing, software and programming used by Arab4ws.com are not directly owned or written by Arab4ws.com. Moreover, Arab4ws.com holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Arab4ws.com sees fit.
By activating your account with Arab4ws.com, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
Notice: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
Arab4ws.com reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.
Arab4ws.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site. We use your IP address to help diagnose problems with our server and to administer our Web site. We use this information for no other reason.
Our site uses an order form for customers to request services. (128 bit encryption). We collect sensitive information which is used only for our purpose, not third party receives any type of information from us. Contact information from the order forms is used to get in touch with the customer when necessary. Billing information that is collected is used to bill the user for services. Unique identifiers are collected from Web site visitors to verify the user's identity. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use strong SSL encryption to ensure your privacy.
Information collected on this site is strictly for our use, NO OTHER OUTSIDE PERSONS MAY VIEW YOUR PERSONAL INFORMATION SUCH BILLING INFORMATION, ETC.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: [email protected] As a provider of web site hosting and other Internet-related services, Arab4ws.com offers its customer (also known as "Subscribers") and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. Arab4ws.com respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, Arab4ws.com reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, Arab4ws.com has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement, and is intended as a guide to the customer's rights and obligations when using Arab4ws.com services. This AUP will be revised from time to time. One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that Arab4ws.com cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because Arab4ws.com cannot monitor or censor the Internet, and will not attempt to do so, Arab4ws.com cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.
Arab4ws.com may utilize third party systems to gathering site usage metrics to record on-site activity, navigation, heatmaps & visits to our websites for the purpose of increasing ease of use. We do not record sensitive information such as text input fields or credit card details. We utilize services such as Google Analytics, Sessioncam & Clicktale to gather various metrics for insight on how our site is used.
When subscribers disseminate information from the Internet, they must keep in mind that Arab4ws.com does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over Arab4ws.com network and may reach a large number of people, including both subscribers and non-subscribers of Arab4ws.com, subscribers' postings to the Internet may affect other subscribers and may affect Arab4ws.com goodwill, business, reputation or operations. For these reasons, subscribers violate Arab4ws.com policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in prohibited activities.
Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Arab4ws.com, but also because it can overload Arab4ws.com network and disrupt service to Arab4ws.com subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Arab4ws.com will investigate and shutdown the account that is SPAMing. A $250 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore Arab4ws.com reserves the right to prosecute for this violation. A $1.00 charge will be assessed PER EMAIL sent should Arab4ws.com choose to pursue and prosecute.
By agreeing to this terms of service, Arab4ws.com is authorized to access your accounts hosted on our networks; shared, reseller, virtual servers & dedicated servers to investigate SPAM complaints.
Arab4ws.com has a zero-tolerance policy for SPAM being sent from our networks. Knowingly allowing SPAM to be sent from your server/account on our network is grouds for immediate temrination without refund for any service.
Abuse related issues resulting in blacklisting of our IP space will be subject to a $49.99 non-refundeable blacklist removal and cleanup fee. This fee applies to websites/accounts with repeated abuse related issues, failure to comply with security policies and/or continuous related SPAM issues. Note: this applies to repeat and/or failure to resolve security issues resulting in our IP space becoming blacklisted.
We do not permit the use of our hosting for storing/streaming large audio/video files. Small files & normal web traffic streaming is allowed however, large sites with the sole intent of streaming videos are prohibited. This does not apply to "embedding" audio/video from other sites such as Vimeo/YouTube.
Arab4ws.com is not for file hosting and distribution - as such, customers may not host any files larger than 1GB in size that are observed to be available for the sole purpose of download or storage only. Files stored on your hosting account MUST be active files relating to an active website. Such files include but are not limited to .ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy, please contact our support desk.
Excluded from size limits are error log files & backups generated from within the control panels located on our servers. While these items are excluded, we do not permit the use of our hosting services for storing backups. When a backup generated, it should be downloaded, then removed. Our automated systems will remove backups that have not been removed in order to ensure our backups run properly. We also do not permit the use of our servers for storing large zip or compressed files as this can also hinder the ability for us to perform backups efficiently.
Arab4ws.com practices a zero-tolerance policy for abuse towards our staff. All staff members, no matter the severity of the situation are required to act in a professional manner. Abuse towards a staff member is a direct violation of this agreement & grounds for termination pending the review of a manager.
Using Arab4ws.com network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language is strictly prohibited.
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message is strictly prohibited.
Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.
Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.
Exporting encryption software over the Internet or otherwise, to points outside the United States.
Arab4ws.com reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.
Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.
Engaging in activities, whether lawful or unlawful, that Arab4ws.com determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.
As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. Arab4ws.com will not, as an ordinary practice, monitor the communications of its subscribers to ensure that the comply with Arab4ws.com policy or applicable law. However, when Arab4ws.com becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by Arab4ws.com.
Arab4ws.com performs automated scans for malicious files & known exploits on all servers. We reserve the right to immediately quarantine and/or remove any malicious files found on our network that can harm the reputation of any servers, IP address space or any transmissions to/from our network for customer services. In the event malicious content is found on an account, you, the customer, will be notified by our abuse department. This includes, but is not limited to exploited plugins, themes and any web applications that are actively engaging in malicious activity.
Arab4ws.com WordPress installation & configuration services are provided to aid in the ease of use & protection of your WordPress website. We cannot be held liable for security breaches due to additional plugins, changing to less complex passwords or any exploits that are not directly related to our configuration. We outline our scope of work with clients before purchasing. The measures that are performed are strictly "preventative" measures to aid in securing a WordPress site. The addition of plugins & features to your site after the initial work is performed greatly increases the chance of exploitation. All services are performed "as-is" at the time of configuration and Arab4ws.com cannot be held liable after the services have been completed.
Use of Arab4ws.com online form builder (JotForm) is strictly "at-your-own-risk". While we strive to provide a secure environment, we do not recommend storing personal & confidential information such as credit card numbers, social security numbers and such in the forms. In the event of a security breach, we cannot be held liable. Arab4ws.com provides the online form builder (JotForm) as an added feature.
Arab4ws.com is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching Arab4ws.com facilities from those subscribers may have originated from a customer of the subscriber or from another third party. Arab4ws.com does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. Arab4ws.com reserves the right to directly take action against a customer of its subscribers. Also, Arab4ws.com may take action against the Arab4ws.com subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, Arab4ws.com anticipates that subscribers who offer Internet services will cooperate with Arab4ws.com in any corrective or preventive action that Arab4ws.com deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Arab4ws.com policy.
Arab4ws.com will not intentionally monitor private electronic mail messages sent or receive by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. Arab4ws.com may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Arab4ws.com may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. Arab4ws.com assumes not obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, Arab4ws.com may disclose subscriber information or information transmitted over its network where necessary to protect Arab4ws.com and others from harm, or where such disclosure is necessary to the proper operation of the system. However, Arab4ws.com will never sell information to other services or outside companies.
Arab4ws.com expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber's failure to comply with those laws will violate Arab4ws.com policy. Finally, Arab4ws.com wishes to emphasize that, in signing the Service Agreement, subscribers indemnify Arab4ws.com for any violation of the Service Agreement, law or Arab4ws.com policy resulting in loss to Arab4ws.com or the bringing of any claim against Arab4ws.com by any third party. This means that, if Arab4ws.com is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will be responsible for payment of any damages awarded against Arab4ws.com, plus costs and attorney's fees. We hope this AUP is helpful in clarifying the obligations of Internet users, including Arab4ws.com and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to [email protected]
Arab4ws.com does not set "hard" quota disk storage & bandwidth limits on shared web hosting accounts. While bandwidth is "unmetered" it does not mean "unlimited". The fair use policy is set to protect from resource abuse. If your bandwidth usage is normal website, email & content serving traffic, we will not limit your usage. We understand there may be times when a website has higher than normal traffic which causes a bandwidth spike; this is not considered abuse.
If your website is used for uploading/downloading large files which consume large amounts of bandwidth continuously, we reserve the right to limit your bandwidth quota to a fair amount; this is considered abuse as your hosting account is not to be used as a "file hosting service". This is not to be confused with hosting files, you may certainly utilize your storage resources included with your plan however.
Audio/Video streaming large amounts can also be considered resource intensive and we recommend against it.
In short, if your account does not affect other customer accounts, and you do not intentionally abuse this policy, you will have no problems and need not worry about bandwidth quotas.
While we do not force strict limits on the number of addon domains on every shared hosting account, we do reserve the right to deem a high number of addon domains to be too many. Generally, if the addon domains are affecting the performance of the account, we may recommend using a reseller account.
Select Reseller plans do not have a set limit on the number of cPanel accounts you can create. We do reserve the right to deem "too many" for accounts with a large number of resold accounts. In this case, we'd recommend either an additional reseller account on a different server (a discount would apply) or upgrading to a Cloud VPS or a dedicated server.
These limitations are based solely on a performance & stability basis to ensure our servers run at optimal performance & availability.
Accounts that contain large numbers of email accounts are subject to the fair use policy. Accounts found having large number of connections that impact availability to email services to other customers may require an upgrade onto their own server.
We do not permit the use of hosting accounts as long term file storage unless the files are directly related to your website. This includes ISO files, OS IMG files & cPanel generated backup files. cPanel generated backup files will be automatically removed from our servers after 24 hours due to the large amount of resources required to back up "backups". We kindly request that after a cPanel backup is generated, that you immediately download the backup and then remove it from your hosting account. Failing to do so may prevent our R1Soft daily backups from fully completing.
You may not store any of the following items on a web hosting account - this applies to both limited and unlimited plans:
Arab4ws.com will cooperate fully with local & federal law enforcement & will provide customer information, subscriber documents, files, emails & any other documents with the proper requirements upon requests & approval consultation of our attorney.
Using Arab4ws.com network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. Arab4ws.com is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.
All legal matters should be directed to: [email protected]
Periodically, Arab4ws.com will perform server, network & infrastructure upgrades to ensure our services are compatible & to the latest industry standards. This includes hardware, software, networking practices & security policies. Upgrade procedures span from the server application level (such as PHP, Apache, LiteSpeed, CloudLinux etc) to physical hardware including memory, hard drives, routing & switching components, storage & the like. Please note, as the owner & maintainer of the websites/applications hosted on your account with Arab4ws.com, you are responsible for ensuring that your website is kept up to date & is absent of compatibility issues with non-EOL software releases. In the event Arab4ws.com performs an upgrade for an EOL (End Of Life) suite, we cannot be held liable for incompatibilites within your web application.
We routinely test our servers & infrastructure for review on current configurations. Durign these testing periods, we may deem certain software to be incompatible going forward and at times may replace certain sofftware. This means if we determine a software suite is no longer able to provide sufficient performance or the like, it may be replaced. In the event a software suite is replaced, we will make all attempts to ensure no "features" are removed that affect customer usability of the hosting platform.
Arab4ws.com guarantees that your website and services that directly affect its display to the Internet (such as HTTP or MySQL) will be accessible 99.9% of the time in any given calendar month. If we fail to meet our Uptime Guarantee, you will be issued a credit equivalent to one (1) day of service per sixty (60) minutes downtime. The first 60 minutes (or 0.1%) of downtime per month are not counted towards any credit and the maximum credit available is one (1) month of service.
Arab4ws.com cannot guarantee 99.9% server uptime, but we can guarantee 99.9% network uptime in any given calendar month, for all VPS, Cloud Servers and Dedicated Servers.
If we fail to meet our Uptime Guarantee, you will be issued a credit equivalent to one (1) day of service per sixty (60) minutes downtime. The first 60 minutes (or 0.1%) of downtime per month are not counted towards any credit and the maximum credit available is one (1) month of service.
Credits are available only for future services/invoices and will not be issued as refunds.
All SLA credit requests MUST be submitting to the billing support department within 48 hours of downtime.
Scheduled Maintenance windows, customer fault/error, issues with customer ISP, firewall blocks, misconfigured applications, incorrectly installed website software or any other website content. Our SLA policy refers to the uptie & availability of the server & network.
SLA credits are issued at the discression of Arab4ws.com. We will compare the dates/times submitted by the Arab4ws.com customer with internal monitoring systems, data & server graphing. We do not accept external monitoring services to claim SLA credits.
DDOS Mitigation: Please note, while we provide complimentary DDOS mitigation processes, if your website and/or server is continuously attacked, in some instances we may discontinue service. We will make all attempts to mitigate the attack however, if the attack directed towards your website and/or server begins to affect other customer accounts, it will be disabled. Mitigating DDOS attacks are a bandwidth & resource intensive process. We make all attempts to mitigate incoming DDOS attacks. During the process, there may be increased latency to servers & websites that could cause intermittent loss of connectivity and/or increased load times.
You are fully responsible for managing, developing & the operation of your website. Arab4ws.com has no responsibility of performing any tasks or maintenance to the website platform that you use to promote our services. You are also responsible for ensuring the content of your website does not violate your local laws, United States federal laws or the laws of the state of North Carolina.
Arab4ws.com maintains & secures at the server level. Cleaning of compromised sites, scripts & applications are not within the scope of support outlined above. Our tech support will evaluate the current state of your site should a problem arise & at discretion inform you of any charges required. It is your responsibility to properly secure & maintain the websites you choose to host on your web hosting plan, including shared hosting, reseller hosting & servers.
The scope of support for individual accounts located on any shared account, reseller account or stand-alone server (including managed VPS & dedicated servers) is limited to the server side security & functionaility. Direct clients & resold clients must maintain user-level security in regards to email accounts, email forwarders, websites/applications, FTP accounts/applications as well as any user-accessed content/accounts.Plese note, Arab4ws.com does not provide web development or coding services. In the event a problem arises our staff will make a best effort however, we are not repsonsible for ensuring your sciprts/code/applications are properly configured and/or coded. In the event of a coding/application problem, we strongly recommend working with a devloper.
You, the website owner, are responsible for securing & maintaining your website while hosted on Arab4ws.com networks & servers. Arab4ws.com is not liable for compromised websites and/or outdated scripts/content that becomes exploited.